City departments respond to service requests in the order in which they come in, for the most part. They try to deliver the services in a reasonable length of time, depending on conditions (such as weather emergencies). You can call 311 and ask the operator to check on the status of your request using the 10-digit service request number assigned to your request (e.g., SR#18-12345678) or by using your address. You can also check status online. Remember if you sign up for an account and opt-in to email or text updates, we can also provide you with status updates as work is completed.
When should I call 311 vs. 911?
You can call 311 to find out what Police District and beat you live in, as well as the date, time and location of your next beat meeting. Also calling 311 allows you easy access to non-emergency police services, from filing police reports to talking to police personnel in your district. You should call 311 if the incident that you are reporting has occurred and the offender is gone from the scene. You should call 911 if the incident you are reporting is in progress and the on-site presence of a police officer is necessary to help resolve the matter (e.g., burglary in progress, incident involving injuries, quieting loud neighbors, etc.).